Refund and Returns Policy — Felamour

At Felamour, we prioritize your satisfaction. If you're not entirely happy with your purchase, we’re here to help with a simple and transparent refund and returns process.

✅ Returns

• Eligibility: Items must be returned within 14 days of receiving your order.

• Condition: Products must be:

  • Unused and in original condition

  • With tags and original packaging intact

• Non-returnable items:

  • Gift cards

  • Sale or clearance items

  • Personal care items (e.g. cosmetics, skincare) for hygiene reasons

💸 Refunds

• Once we receive and inspect your return, we’ll notify you via email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable, unless the return is due to our error (e.g. damaged or incorrect item).

🔁 Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item, contact us at support@felamour.com with your order number and photos (if applicable).

🚚 Return Shipping

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping method, as we cannot guarantee receipt of your return otherwise.

📩 How to Start a Return

1. Email us at support@felamour.com with your order number and reason for return.

2. Wait for our confirmation and return instructions.

3. Ship the item to the return address we provide.

📌 Notes

• Felamour reserves the right to deny returns that do not meet our policy.

• Please do not send your purchase back without contacting us first.

If you have any questions, feel free to reach out to us at support@felamour.com — we’re always happy to help. Thank you for shopping with Felamour!